A friend calls you while you are working; she\'s been having problems at home and really wants to talk to you about it. You:
Let her talk as long as she wants and continually reassure her things will get better; work can wait, she obviously needs a friend
Tell her that she needs to take control of the situation; home is where you are supposed to be able to relax
Ask her to explain what happened and then give her your best advice on how to resolve the conflict
Tell her you are busy and will have to talk about this later
